FAQ 2017-02-09T10:51:47+00:00

Frequently Asked Questions:


GENERAL INFO

What is the Processing Time?

Our processing time is 6 working days. We will try our best to ensure you get the product ASAP.

Where are your production facilities located?

We have two High-Tech Factories , one in Kuantan, Pahang and the other in Bangi, Selangor. We also work with 3D professionals in University of Sheffield and manufacturing companies around the world.
We are in the process of expanding to few different countries in Asia to ensure you have the CHEAPEST price and FASTEST delivery.

Do you ship worldwide?

Yes, with the exception of Israel ( Sorry Israeli 3D printing Lovers!!).


PLACING AN ORDER

Which payment options can I use?

Orders shipping to ASIA and the REST OF THE WORLD can be paid for by using American Express, Discover, JCB, MasterCard, or VISA. Orders shipping to all other countries can be paid for by using American Express, MasterCard, or VISA.

What happens after I place an order?

Each of the order , we will review manually to ensure whether the order is suitable for printing. If the model is to fragile or impossible to print, we would give suggestion to improve the model . Once the model is suitable to be printed, we will print the model . Then, we will inspect the 3D parts visually by eyes and hands to ensure the final quality reached our standard.

What happens if you can’t make my product?

Most of the time the 3D printer can print any shape but some time the 3D model is really complex and impossible to print. We call you directly to your phone and we will refund 100% of your money directly into your account within 7 working days.

I ordered two 3D models to be printed. Can you combine the models into one shipment?

Yes, we can combine the models into one shipment. Don’t worry! One shipment is cheaper than TWO shipment!!


REPLACEMENTS

If my printed 3D models is broken during shipment. Can I get a new one?

YES, we are here to help you. Just drop us an email or directly call us to our phone. Feel free to provide the picture of the broken 3D model and we will replace ASAP.


CUSTOMISED DESIGNS

I have an idea – can you design it for me?

Synapsis does offer design services. We have few dedicated Engineers that would love to design your idea into reality. Engineering, Architecture, Automotive you named it! Give us your idea and we will turn into reality. Don’t worry. Your idea is Private and Confidential. We will not share it with others. Feel free to drop us an email or we could arrange for a meeting.


UPLOADING FILES

What is a .STL file?

STL (STereoLithography) is a file format native to the stereolithography CAD software created by 3D Systems. STL has several after-the-fact backronyms such as “Standard Triangle Language” and “Standard Tessellation Language”.
(Source: Wikipedia.org)

How do you create a .STL file?

Please refer to this link: http://www.instructables.com/id/2D-Image-to-3D-Print/

(Source: Instructables.com)


 

MATERIALS

What is ABS?

ABS (Acylonitrile Butadiene Styrene) is an oil-based plastic. It is a strong, sturdy, high-melting point material that businesses widely use for constructing things such as plastic car parts, musical instruments and even Lego bricks.

What is PLA?

PLA (Polylactic Acid) is made from organic material specifically corn starch and sugarcane. It has lower melting point than ABS but it has superior level of details and less prone to error while printing

What is Flexible Plastic?

Our Flexible Plastic material is made from a specially formulated thermoplastic polyurethane (TPU) material. The result is uniquely flexible, strong prints ideal for direct-drive extruders.

What is Steriolithography Resin?

Steriolithography (SLA) Resin is a material made from UV-curable photopolymers. SLA is commonly used to generate highly detailed artwork, non-functional prototypes, and can be used to make molds in investment casting applications.

What is coating? Is it that important?

Coating is a layer of protective materials used to cover 3D printed model. Its performance depends on the materials chosen.

Coating is important to improve the durability of your 3D printed model. Depending on the usage purpose of the model, coating will extend its lifetime.